Technical Support
SAQA ID: 78964; NQF LEVEL: 4; CREDITS: 163
The purpose of this qualification is to develop learners with the requisite competencies against the skills profile for the systems support career path. It provides learners with an entry into the field of networking, systems and support. A qualifying learner at this level will be a well-rounded IT professional, building on foundational technical skills acquired at NQF level 4, via the National Certificate in IT Technical Support or equivalent. This qualification is expanding the specialisation(s) started at NQF level 4 into the core field of networking and support, with further specialisation(s) into IT Support fields or in any other markets.
Systems Administrator. IT Support Technician. Network Administrator. Data Analyst. IT Consultant. Cloud Engineer. Security Analyst.
• Use a logical methodology to troubleshoot the common types of hardware and software problems typically encountered in the day-to-day operations of a department in an organisation.
• Understand the role of technology in the business context.
• Demonstrate basic application support skills.
• Demonstrate operating system support skills.
• Demonstrate network support skills.
• Relate business problems and information technology solutions.
• Demonstrate appropriate technical reporting skills.
• Demonstrate appropriate customer care in the context of IT support.
• Function appropriately in a change management process within a support team.
• Demonstrate hardware support skills for server computers.
• Demonstrate an understanding of Systems Support contextualised within a selected work area.
The learners will be required to compile a Portfolio of Evidence (PoE) that has both Formative and Summative assignments. Learners are expected to complete and submit a Portfolio of Evidence (PoE) to meet the specifications of the qualification and to demonstrate understanding in practical activities. The PoE evidence will be assessed by a registered constituent Assessor and moderated by a registered constituent Moderator and the external moderation will be conducted by the SETA during their verification for learner endorsement. The Certificate of Competence and Statement of Results will be issued by the SETA.
Grade 12. Communication and Mathematical Literacy NQF 4. Ability to use a personal computer.
Learning material, stationery, and learning supporting aids will be provided at the campus. Learner will receive electronic versions of the learning guides for this programme.
Outline
Personal Development
• Use computer technology to research a computer topic
• Work as a project team member
• Conduct a technical practitioners meeting
• Demonstrate an awareness of ethics and professionalism for the computer industry in South Africa
• Demonstrate an understanding of estimating a unit of work and the implications of late delivery
• Explain the principle of business and the role of information technology
• Writing business reports in retail/wholesale practices
• Apply the principles of resolving problems for single –user and multi-user computer operating.
Networking Concepts, Architecture and
Standards
• Demonstrate an understanding of local area computer networks, by installing a network workstation.
• Demonstrate and understanding of different computer network architecture and standards.
• Install a commission a local area computer network.
• Demonstrate an understanding of Wide Area Computer Networks (WAN’s) comparing them with Local Area Network (LAN’s).
• Demonstrate an understanding of local area computer networks, by installing a network workstation.
Client Server Networking
• Design a Local Area Computer Network for departmental office environment.
• Demonstrate an understanding of local area computer networks, by installing a network workstation.
• Administer a local area computer network.
• Demonstrate an understanding of issues affecting the management of a local area computer network (LAN)
Enterprise System Management and LAN Development
• Demonstrate an understanding of the concepts of Multiuser Computer Operating System.
• Install and configure a multi-user networked operating system
• Monitor and maintain a multi-user networked operating system.
Configure, Operate and Administrate Servers & Computer Peripherals
• Install and configure a multi-user networked operating system.
• Monitor and maintain a multi-user networked operating system.
• Administer a local area computer network.
• Test Network IT Systems against given specifications.
Server Infrastructure and Database Administration
• Install and commission multi-user application software for a server computer.
• Maintain and repair a server computer to module level.
• Administer security systems for a multi-user computer system.
• Create database access for a computer application using structured query language.
• Demonstrate an understanding of computer database management system.
• Administer security systems for a multi-user computer system.