Office Administrator
SAQA ID: 102161, NQF LEVEL: 5; CREDITS: 445
This programme equips learners with a comprehensive set of skills essential for success in modern office environments. By focusing on key areas such as people management, accounting, office management, human resources, and administration, this program prepares learners to excel in various departments, including human resources, marketing, public relations, and finance.
In today’s increasingly computerized business world, this qualification ensures that learners are well[1]versed in operating within national and international standards. They will be equipped to effectively manage work teams and office projects, demonstrating practical skills developed through hands-on application. Beyond technical skills, this qualification fosters an understanding of cultural diversity, multicultural communication, and professional image and grooming. These essential elements contribute to promoting a positive organizational image.
By acquiring a broad-based knowledge and skill set, learners will be well-prepared to secure employment in both small businesses and large corporations, public or private. This qualification empowers individuals to advance their personal and career management skills, ultimately enhancing their employability.
Administration Officer (Local Government). Business Administration Officer (Local Government). Office Supervisor. Office Coordinator. Administration Officer. Administrative Assistant. Client Services Administrator. Operation Services/Support Officer. Tender Evaluation Coordinator.
• Manage resources according to good governance policies and procedures to facilitate the smooth and effective operational activities within the organization.
• Manage, coordinate and assist in the administration and clerical support of specific departments to facilitate the smooth running thereof by using computerized systems and practices.
• Assist in selection process, induction, employee wellness and skills development of employees.
• Process given data to complete a Workplace Skills Plan.
• Assist in the administrative function of the marketing, public relations and advocacy of the organization.
• Communicate effectively using appropriate methods to maintain effective customer relationships according to organizational standards customer service of internal and external stakeholders.
• Plan, administer and provide support services to a special project within an organization
The learners will be required to compile a Portfolio of Evidence (PoE) that has both Formative and Summative assignments. Learners are expected to complete and submit a Portfolio of Evidence (PoE) to meet the specifications of the qualification and to demonstrate understanding in practical activities. The PoE evidence will be assessed by a registered constituent Assessor and moderated by a registered constituent Moderator and the external moderation will be conducted by the SETA during their verification for learner endorsement. The Certificate of Competence and Statement of Results will be issued by the SETA.
Grade 12/Matric. Communication Literacy. Mathematical Literacy. Computer Literacy.
Learning material, stationery, and learning supporting aids will be provided at the campus. Learner will receive electronic versions of the learning guides for this programme.
Outline
• Effective office administration and management
• Business communication and customer services
• Office protocol, deportment and etiquette
• Apply End User Computing, Social media and digital literacy
• Introductory project management
• Computerised Project Management
• Basic business calculations
• Resource and procurement management
• Tender and procurement processes and procedures,
• Document management and record keeping
• Staffing and people support
• Principles of the NQF in relation to Skills development and Workplace skills Plan administration
• Public relations, marketing and advocacy
• Ready for work standards
• Communication and effective customer relationships
• Manage, coordinate and assist in the administration and clerical support of resources to facilitate the smooth and effective operational activities within the organization
• Assist in the administration and preparation of the process of tendering of contracts
• Manage meetings
• Payroll processing and pay administration
• Support the recruitment, selection and induction of staff
• Classify, identify, register, track and dispose of records and information
• Assist in the administration and preparation of the Workplace Skills Plan
• Provide administrative support to Marketing/Public relations division
• Prepare, install and dismantle exhibition elements
• Manage a small project
• Perform administrative and meeting support functions to support management
• Handle customer and client’s queries and liaison in an office
• Marketing/Public Relations and administrative support
• Assist in planning and coordinating at least two special events/conferences, Level 5, 20 Credits
• Procure and allocate resources, Level 5, 15 Credits
• Solicit tender offers in terms of a set of procedures
• Manage a paperless office
• Supervision, and training of administration staff
• Assist in developing a Workplace Skills Plan according to employee training needs
• Apply ready for work standards to everyday work activities