Management Assistant
SAQA ID: 101876, NQF LEVEL: 5; CREDITS: 316
Mastering Office Coordination: A Versatile Role
This qualification equips learners with the skills necessary to coordinate organizational activities and provide essential administrative and secretarial support to managers. Whether working independently or as part of a team, qualified individuals will be proficient in managing assigned personnel and providing timely, relevant information to support managerial decision-making.
Depending on experience, management assistants can advance to senior or executive secretary roles, serving as the key point of contact and promoting a positive organizational image. They will also be capable of managing special projects efficiently and effectively, adhering to sound governance principles.
By completing this qualification, learners will develop a well-rounded skill set, preparing them for further studies and a variety of career opportunities within the secretarial or personal assistant field.
Office Manager. Administrative Assistant. Executive Assistant. Personal Assistant. Customer Service Representative. Event Coordinator.
• Plan, organize and support department meetings and workshops.
• Apply appropriate personal and interpersonal skills to a range of situations to facilitate the smooth relations between internal and external stakeholders according to organizational standards.
• Apply basic knowledge of relevant administration governance, policies and procedures to manage resources effectively in the organization.
• Plan, administer and provide support services to a special project within an organization.
• Promote professional documentation by utilizing effective and accurate information processing and research skills to enhance the professional image of the organization or industry.
• Successfully completing the program and meeting the EISA requirements qualifies graduates to receive an Occupational Certificate: Computer Technician, awarded by the QCTO.
• EISA is a national assessment that ensures competency by granting Occupational Certificates to qualified learners. It plays a vital role in the QCTO’s quality assurance system, guaranteeing standardized, consistent, and reliable evaluation of occupational qualifications, including both full qualifications and specialized areas within a field.
• To qualify for this external assessment, learners must demonstrate completion of all necessary knowledge and practical modules. This is typically verified through transcripts and documented work experience.
Grade 12/Matric. Communication Literacy. Computer Literacy.
Learning material, stationery, and learning supporting aids will be provided at the campus. Learner will receive electronic versions of the learning guides for this programme.
Outline
• Document management and record-keeping
• Computerized Information Processing
• Resource and procurement management
• Social media and digital literacy
• Office protocol, deportment and etiquette
• Business communication and customer services
• Ready for work standards
• Basic business calculations
• Apply End User Computing
• Business documentation and design
• Meeting administration
• Introductory project management
• Create a trip itinerary
• Address protocol requirements
• Determine, acquire and allocate resources for the secretarial unit
• Design and develop complex text documents
• Manage a small project
• Support the recruitment, selection and induction of secretarial staff
• Apply communication and effective customer relationships,
• Organize meetings
• Perform administrative and meeting support functions to support management
• Apply ready for work standards to everyday work activities
• Handle customer and client’s queries and liaison in an office
• Assist in planning and coordinating at least two special events/conferences
• Procure and allocate resources
• Manage a paperless office
• Apply supervisory skills to coordinate and direct clerical staff activities
• Prepare a trip itinerary