Computer Technician
SAQA ID: 101408, NQF LEVEL: 5; CREDITS: 282
Unleash the Power of Technology with Our Tech Whisperers: Computer Technicians
Computer technicians aid computer users by answering questions, resolving technical problems and maintaining a company’s network, software and computer equipment. They are also called desktop support technicians or computer support specialists. Support can be provided in person, over the phone or online.
They address issues ranging from network systems to individual desktop computers. Computer technicians can work for computer software or hardware companies, assisting customers with products. More generally, computer technicians can work in a company’s IT department, providing computer support to company employees. These technicians are responsible for maintaining the company’s computer services (network and equipment). Their duties can include troubleshooting to detect and solve technical problems, installing or updating required hardware and software. They can also recommend computer products or equipment to improve company productivity
Computer Technician, Service Desk Technician, Systems Administrator, Server Administrator, Network Administrator, Enterprise Administrator.
• Identify the potential green technologies, processes and procedures to create a sustainable computer environment to reduce e-waste in an organization.
• Set up desktop/laptop for a new user according to software compatibility by installing operating systems and peripheral equipment according to given specifications.
• Communicate effectively using appropriate methods to maintain effective customer relationships according to organisational standards
• Analyze and resolve hardware/software problems such as operational discrepancies to optimize performance of the desktop/laptop systems.
• Apply knowledge of principles and practices in order to identify and solve problems arising in the course of their work.
• Successfully completing the program and meeting the EISA requirements qualifies graduates to receive an Occupational Certificate: Computer Technician, awarded by the QCTO.
• EISA is a national assessment that ensures competency by granting Occupational Certificates to qualified learners. It plays a vital role in the QCTO’s quality assurance system, guaranteeing standardized, consistent, and reliable evaluation of occupational qualifications, including both full qualifications and specialized areas within a field.
• To qualify for this external assessment, learners must demonstrate completion of all necessary knowledge and practical modules. This is typically verified through transcripts and documented work experience
Grade 12. Computer Literacy. Communication Literacy. Mathematical Literacy. NQF L4 qualification.
Learning material, stationery, and learning supporting aids will be provided at the campus. Learner will receive electronic versions of the learning guides for this programme.
Outline
• Introduction to data communication and networking
• Basic of Computer Architecture: Hardware
• Basic of Computer Architecture: Software
• Basic concepts of sustainable computer environment and green technologies
• Social media and digital literacy
• End user computing
• Business communication and customer services
• Ready for work standard
• Troubleshoot computer and network faults
• Maintain computer and network security
• Provide support to end users
• Install computer software and hardware
• Respond to user inquiries regarding fault request
• Set up equipment for users, check operating system performance and ensure proper installation of cables and software
• Processes of maintaining computer systems and peripherals
• Identify the potential green technologies, processes and procedures for cost-effective applications and create a sustainable computer environment to reduce e-waste
• Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities